Help center
Frequently Asked Questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Shipping & Delivery
-
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout. Here are the full details of our Shipping Policy.
-
No, we do not offer free shipping at this time. We do, however, offer free in store pickup for local customers.
-
At this time, we do not offer international shipping. Please check back in the future as we expand our service.
Returns & Refunds
-
Yes, we offer full and partial refunds. Here are the details of our Refund policy.
-
A refund request can be submitted within 2 weeks after the purchase is made.
-
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Refund Policy to see if you're eligible for a refund.
Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience by reading our Privacy Policy here.
-
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also happily accept Discover, Apple Pay, American Express and PayPal.